Activate Your Warranty

Any manufacturing or material defect, under normal use: control unit (battery, motor, screen), boots (air chambers), hoses, connectors and included accessories, including cryo inserts. It does not cover normal wear and tear, nor damage resulting from abnormal use, incorrect handling, or intentional damage (impacts, immersion, overload). This commercial warranty is in addition to the legal warranty of conformity, and does not replace it.

Your 2-year warranty runs from the moment of purchase, registered or not. But if you bought on Amazon, Amazon does not pass on your name or email to us: without this registration, we literally have no way to identify you on the day you contact us. That's the difference between support handled the same day and a hunt for an invoice. And registering also gives you the full PDF User Guide.

Activate your warranty using this form and describe the problem in the "Question or Issue" field. We reply within 24 business hours with a diagnosis and a solution (standard exchange, part replacement, or repair). A prepaid return label is provided if needed.

Yes, entirely. Whether you bought on Amazon or directly on restexrecovery.com, it is us (Restex Recovery, LMIDM Group SRL) who handle customer support and the 2-year warranty on all our products.

No. Restex Recovery is sold only on restexrecovery.com and on Amazon (France, Belgium, Italy, Germany, Poland, Netherlands). If you bought a device that resembles a Restex from another retailer, it is probably a counterfeit. Unfortunately, our warranty cannot apply in this case — please contact the original seller.

Yes, in compliance with GDPR. We use your email only to send you the confirmation, the User Guide, and our Restex tips. Unsubscribe in one click at any time. Your information is never shared with third parties.