Activate Your Warranty

Any manufacturing or material defect, under normal use: control unit (battery, motor, screen), boots (air chambers), hoses, connectors and included accessories, including cryo inserts. It does not cover normal wear and tear, nor damage resulting from abnormal use, incorrect handling, or intentional damage (impacts, immersion, overload). This commercial warranty is in addition to the legal warranty of conformity, and does not replace it.

Your 2-year warranty is indeed automatic from the moment of purchase. Activating it on this page lets us instantly find your file in case of a support request — without wasting time looking for an invoice. It also gives you access to the full PDF User Guide and our expert tips.

Activate your warranty using this form and describe the problem in the "Question or Issue" field. We reply within 24 business hours with a diagnosis and a solution (standard exchange, part replacement, or repair). A prepaid return label is provided if needed.

Yes, entirely. Whether you bought on Amazon or directly on restexrecovery.com, it is us (Restex Recovery, LMIDM Group SRL) who handle customer support and the 2-year warranty on all our products.

No. Restex Recovery is sold only on restexrecovery.com and on Amazon (France, Belgium, Italy, Germany, Poland, Netherlands). If you bought a device that resembles a Restex from another retailer, it is probably a counterfeit. Unfortunately, our warranty cannot apply in this case — please contact the original seller.

Yes, in compliance with GDPR. We use your email only to send you the confirmation, the User Guide, and our Restex tips. Unsubscribe in one click at any time. Your information is never shared with third parties.